
PERSONAL DEPOSIT ACCOUNTS AND RELATED SERVICES
DISCLOSURE FORM
Suite 600,50 Minthorn Blvd,Markham,ON L3T 7X8 Website:www.boc.cn/ca General Inquiries (Toll Free): 1-844-669-5566
DISCLOSURE FORM
EFFECTIVE SEPTEMBER 30TH 2016
HEAD OFFICESuite 600,50 Minthorn Blvd,Markham,ON L3T 7X8 Website:www.boc.cn/ca General Inquiries (Toll Free): 1-844-669-5566


BASIC CHEQUING ACCOUNT (CAD)2)4)
- Monthly maintenance fee: $4.00
Waived with minimum daily closing balance of $1,000.00; - 2 free debit transactions for over-the-counter cash withdrawal,cheques issued,or EFT debit per month*
- 12 free debit transactions for debit card, on-line banking, or funds transfer per month*
NO-COST CHEQUING ACCOUNT (CAD)2)4)
No-cost account designed for certain customers only (detailed information can be obtained from our branches)
No-cost account designed for certain customers only (detailed information can be obtained from our branches)
- 2 free debit transactions for over-the-counter cash withdrawal, cheques issued, or EFT debit per month*
- 12 free debit transactions for debit card, online banking, or funds transfer per month*
PREMIUM CHEQUING ACCOUNT (CAD)2)4)
- Monthly maintenance fee: $18.00
Waived with minimum daily closing balance of $5, 000.00; - Unlimited debit transactions
BASIC CHEQUING ACCOUNT (USD)1)2)4)
- Monthly maintenance fee: $5.00
Waived with minimum daily closing balance of $1, 000.00; - 2 free debit transactions for over-the-counter cash withdrawal, cheques issued, or EFT debit per month*
- 12 free debit transactions for online banking or funds transfer per month*
STANDARD SAVINGS ACCOUNT (CAD)3)5)
- Interest payable @_____% per annum
- Monthly maintenance fee: $8.00
Waived with minimum daily closing balance of $500.00; - 5 free debit transactions for over-the-counter cash withdrawal or EFT debit per month*
- 12 free debit transactions for debit card, online banking, or funds transfer per month*
PREMIUM SAVINGS ACCOUNT (CAD)3)5)
- Interest payable @____% per annum if $10,000.00 or more is maintained
- Interest payable @____% per annum if less than $10,000.00 is maintained
- Monthly maintenance fee: $18.00
Waived with minimum daily closing balance of $5, 000.00; - Unlimited debit transactions
RMB SAVINGS ACCOUNT (CNY)1)3)5)6)
- Interest payable @____% per annum
- Monthly maintenance fee: free
- Unlimited debit transactions
- Foreign currency deposits are NOT insured under the Canada Deposit Insurance Corporation
- No credit interest
- The credit interest is calculated on the daily closing balance and paid at month end. For current credit interest rate, please contact your home branch or visit our website.
- Chequing account with monthly statement ($2.00 per month for paper statement). No statement will be sent, if no activity.
- For passbook accounts, cheques issuing is not permitted.
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For all Renminbi accounts:
Cash handling charge for deposit: 0.35% (minimum CNY35.00)
Cash withdrawal (CNY200, 000.00 or more): 2% on the amount withdrawn - All types of current accounts: unlimited credit transactions
- For all types of accounts, value date for a U.S. Dollar cheque deposits will be delayed for one business day to allow for clearing and international settlement. Interest shall accrue starting from the value date.
DEBIT CARD SERVICE
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In Canada:
ATM cash withdrawal: free*
*An ATM operator surcharge may be levied by other financial institutions. -
Outside Canada:
Over-the-counter cash withdrawal with BOC Group: C$10.00
BOC Group ATM cash withdrawal: C$2.00
UnionPay ATM cash withdrawal: C$5.00
ONLINE BANKING SERVICE
- Transfer between accounts within our bank: free
- Outward remittance: $15.00
- Bill payment: free
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E-token:
For new online banking user: free
For replacement: C$10.00
ACCOUNT OVERDRAFTS NOT PRE-ARRANGED
We may not honour cheques due to insufficient funds available in your account(s) without pre-arranged overdraft facilities. If we do permit such an overdraft, you will be charged the following charges and interest:
We may not honour cheques due to insufficient funds available in your account(s) without pre-arranged overdraft facilities. If we do permit such an overdraft, you will be charged the following charges and interest:
- Charges for each notice: $10.00
- Interest charges: will be charged at the Bank’s Standard Overdraft Rate as determined and declared by the Bank from time to time and compounded monthly. Interest is calculated daily on the final balance of the overdraft on that day. The current Standard Overdraft Rate is 21.00% per annum.
OTHER RELATED SERVICE CHARGES
- Each returned cheque that you write or pre-authorized payment that is unpaid due to NSF: $40.00
- Each charged back cheque you deposit and is returned unpaid: $4.50
- Confirmation of technical errors for cheque you write and you authorize us to pay: $5.00
- Each non-MICR encoded cheque you write: $4.50
- Each U.S. dollar cheque written on CAD account: $8.50 plus applicable foreign exchange charges
- Each cheque written on non-chequing account: $6.00
- Each post-dated cheque held for deposit: C$3.00
- Standing instructions set-up / amendment charge: C$10.00
- Mail / fax advice of transaction originated by you: $2.00
- Each over-the-counter bill payment: C$1.25
- Verification of funds of each item you deposit: C$5.00
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Certification of cheques written by you and
requested by you or by the payee on the cheques: $10.00
requested by others: $15.00
- Each statement copy or interim statement: C$5.00
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Stop payment
Full details provided: $12.00
Any of: date, payee, amount or cheque number missing: $20.00
- Cheque book: Price depends on style and quantity ordered and debited directly from your account
- Each blank temporary cheque: C$2.00
- Each money order / bank draft / official cheque: $8.50
- Account closed within 90 days of opening and funds not transferred to another account with our bank: $15.00
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Transfer of balance to another financial institution
For TFSA account: $50.00
For RRSP account: $25.00
For other accounts: $15.00
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Inactive accounts charge of notice of inactivity, waived if notice acknowledged and balance claimed within 90 days.
For inactive accounts of:
From 1 to 2 years: $25.00CAD balance of inactive accounts of 10 years will be transferred to Bank of Canada as required by the Bank Act.
Over 2 to 5 years: $50.00
Over 5 years: $60.00
- Certificate of balance: C$15.00
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Voucher search
Charge per item (within 60 days of entry): C$5.00
After 60 days of entry: C$40.00 per hour; a minimum of C$20.00
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Travelers cheques encashment (under US$10,000.00 per transaction): 1% of encashment amount, minimum C$5.00.
Applicable foreign exchange charges will apply. - Written credit report: C$23.00
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Safety deposit box: annual rental for various sizes as below: (Sizes and prices may vary amongst branches. Updated information can be obtained from branch which offers this service.)
Size 2.5” x 5”: C$50.00*
Size 2.5” x 10”: C$80.00*
Size 5” x 10”: C$135.00*
Replacement of lost key: C$40.00*Plus federal and provincial taxes as required by law
Drilling the box: C$280.00
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Outward telegraph remittance over-the-counter: per transaction
C$/US$8,000.00 or below (or the C$ equivalent in any other currency) $20.00** Over C$/US$8,000.00 (or the C$ equivalent in any other currency*) $40.00**
Other Related Charges for telegraph remittance and demand draft
Cash handing charge: 0.5% of remittance amount, round down to the nearest dollar***
Amendment/cancellation/stop payment charges: $15.00 **
*converted at the Bank’s prevailing mid exchange rate of the remittance currency
**payable in Canadian Dollars, regardless of the currency of the transaction; if pay in any other currency, the Bank’s prevailing buying rate of the paid currency against CAD will apply.
***payable in the remittance currency; if pay in CAD, the Bank’s prevailing selling rate of the remittance currency against CAD will apply
- Handling Fee for repurchase of our bank draft: C$15.00
- Collections: 0.125% of amount (minimum C$15.00/ maximum: C$150.00) plus cable / mailing charges if applicable, paying bank / intermediary bank charges will apply.
- Encoding bank draft drawn on our bank: C$25.00
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Inward remittances
Per payment charge from BOC group: $10.00
Per payment charge from other banks: $15.00
Additional fee in form of our official cheque settlement: $2.00
Plus outward remittance charges, if applicable. - Great Wall Card cash advance: 3% on the advanced amount, minimum US$5.00
- BOC Credit Card cash advance: 3% on the advanced amount, minimum US$3.50
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Verify/certify/witness of customer signature and status on documents (plus applicable charges for registered mail)
For 1-5 pages: C$25.00
For each additional page: C$2.00
COMPLAINT HANDLING PROCEDURES and CUSTOMER SERVICE
At Bank of China (Canada), we are committed to providing courteous and efficient customer service and prompt response to all your suggestions regarding services and/or charges. However, if a situation is not resolved to your entire satisfaction at the branch, we invite you to address your concerns directly to the Senior Vice President of the Bank by phone at 905-771-2805, by fax at: 905-771-8555 or write to him / her at:
At Bank of China (Canada), we are committed to providing courteous and efficient customer service and prompt response to all your suggestions regarding services and/or charges. However, if a situation is not resolved to your entire satisfaction at the branch, we invite you to address your concerns directly to the Senior Vice President of the Bank by phone at 905-771-2805, by fax at: 905-771-8555 or write to him / her at:
Senior Vice President
Bank of China (Canada)
Suite 600, 50 Minthorn Blvd, Markham, ON L3T 7X8
Email: service.ca@bankofchina.com
In no more than 90 days, you will be provided with our Bank’s decision in response to the complaint, including appropriate details and explanations regarding how our decision is reached.Bank of China (Canada)
Suite 600, 50 Minthorn Blvd, Markham, ON L3T 7X8
Email: service.ca@bankofchina.com
In the unlikely event that you are still not satisfied or your complaint cannot be resolved within 90 days, you can contact the independent Ombudsman for Banking Services and Investments (OBSI) at:
Ombudsman for Banking Services and Investments (OBSI).
Suite 1505- 401 Bay Street, P.O. Box 5, Toronto, ON, M5H 2Y4
Toll free Tel. 1-888-451-4519; Toll free fax: 1-888-422-2865;
Toronto area Tel. 416-287-2877; Toronto area fax: 416-225-4722;
E-mail: mbudsman@obsi.ca; Web site: www.obsi.ca .
Ombudsman for Banking Services and Investments (OBSI).
Suite 1505- 401 Bay Street, P.O. Box 5, Toronto, ON, M5H 2Y4
Toll free Tel. 1-888-451-4519; Toll free fax: 1-888-422-2865;
Toronto area Tel. 416-287-2877; Toronto area fax: 416-225-4722;
E-mail: mbudsman@obsi.ca; Web site: www.obsi.ca .
If you have a complaint about a potential violation of a consumer protection laws, you may contact The Financial Consumer Agency of Canada,
427 Laurier Avenue West, 6th Floor, Ottawa, Ontario, K1R 1B9;
Toll free Tel: 1-866-461-3222; Toll free fax: 1-866-814-2224
Web site: http://www.fcac-acfc.gc.ca.
427 Laurier Avenue West, 6th Floor, Ottawa, Ontario, K1R 1B9;
Toll free Tel: 1-866-461-3222; Toll free fax: 1-866-814-2224
Web site: http://www.fcac-acfc.gc.ca.
HOLD FUNDS POLICY
Hold funds policy* for clearing cheques and other negotiable items(“Item(s)”):
Hold funds policy* for clearing cheques and other negotiable items(“Item(s)”):
- CAD Item(s)** deposited in person at our counter to an account which has been opened for 90 days or longer payable in Canada not exceeding $1,500: 4 business days
- CAD Item(s)** (greater than $1,500) / USD Item(s) (any amount) drawn on a local branch of a Canadian bank: 5 business days
- CAD Item(s)**(greater than $1,500) / USD Item(s) (any amount) drawn on a remote branch of a Canadian bank: 7 business days
- Item(s) drawn on a foreign bank, including U.S.A. on collection basis
- Government cheques not exceeding CAD1,500: NO HOLD
- Deposits after cut-off time: plus one more business day
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An extra business day will be added to the above period if deposit is made at an ATM
*some exceptions may apply and our release of funds to you does not mean that the item will not be returned by the paying institution in a later day. If it happens after the hold period, our bank will charge the amount of the item plus applicable fees and interest to your account.Other terms and conditions applicable to your account are set out in the account agreements, or in the agreement respecting the particular service.
**The first $100 of all funds deposited by a cheque or other instrument on any one day to an account which has been open for 90 days or longer will be available for withdrawal immediately, if deposited in person with any employee at our bank and on the business day following the day of deposit, if deposited in any other manner. Some exceptions may apply.
GENERAL TERMS AND CONDITIONS
The following shall apply to all accounts and transactions:
The following shall apply to all accounts and transactions:
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Unless otherwise specified:
CAD accounts are charged in Canadian dollars
USD accounts are charged in U.S. dollars
Other foreign currency accounts are charged the foreign currency equivalent of the Canadian dollar
- All accounts except foreign currency deposits are insured under the Canada Deposit Insurance Corporation in accordance with the Canada Deposit Insurance Corporation Act.
- The word “voucher(s)” means any of cheques, debit advices, pre-authorized payments, and/or credit advices.
- The word “cheques” includes debit instruments and electronic funds transfers pre-authorized by you.
- Certified cheques, withdrawal slips, cheques transacted at your branch and the Bank’s internal debit memos are not returned with the monthly statements but are held in the Bank for safekeeping.
- Cheques deposited will be credited subject to final payment. The Bank undertakes to exercise reasonable diligence to collect such cheques but shall not be responsible for any delay, notice, or failure to collect.
- In most situations where deposits, withdrawals and other transactions are made after our same-day value cut-off time (usually at 3:00 p.m.), these transactions are valued the next business day. Saturdays, Sundays and bank holidays are not considered business day for value purposes.
- The Bank may require 4 days prior notice of withdrawal whether by cheque or otherwise for all interest bearing accounts.
- An inactive account means there have not been any deposits, withdrawals, or cheques made against the account for at least 6 months. We reserve the right to close an account which has been inactive for 6 months or more with a nil balance.
NOTICE OF CHANGE
Charges and / or terms and conditions in this Disclosure Form are subject to changes from time to time. Notices of any changes, including any new service charges will be available at any branch and our website 60 days prior to taking effect.
Charges and / or terms and conditions in this Disclosure Form are subject to changes from time to time. Notices of any changes, including any new service charges will be available at any branch and our website 60 days prior to taking effect.