1. Interpretation
For purposes of these Online Terms, unless the context otherwise requires:
“Application Form”means the application form for the Services or Account opening application form.
“Electronic Banking Services”or“Services” means the (i) online banking services, (ii) Mobile Banking App services and (iii) other services which BOC provides or makes available from time to time to the Account Holder under these Online Terms (including without limitation the transmission of instructions to the Bank, funds transfer, bill payments, international remittances, letters of credit and bank guarantees and where the context requires, any E- Token or Security Code used to access the Services). Some Services are only available to Corporate Account Customers.
“E-Token”means a security/authentication device that produces a unique passcode, one-time password or any other form of electronic identification/signature to access the Services or such other device, equipment or method which is used to generate a Security Code or which is used in connection with access to and/or use of the Services.
“Mobile Banking App”or“App”means the BOC mobile banking application which may be downloaded to any mobile phone or device running on an operating system supported by BOC, through which the Account Holder can access mobile banking services.
“Online Terms”or“Part E”means these Terms and Conditions Governing Electronic Banking Services, as may be amended, supplemented and/or modified at BOC’s sole discretion.
“Payment Account”means any Account (including for the avoidance of doubt, any bank account, debit card, credit card and charge card and any personalised device or personalised facility) which is used by any person for the initiation, execution, or both of payment transactions.
“payment transaction”means an act, initiated by the payer or payee, of placing, transferring or withdrawing money, irrespective of any underlying obligations between the payer or payee, where the act is initiated through electronic means and where money is received through electronic means and includes:
(i) the placing, transferring or withdrawing of money for the purposes of making payment for goods or services; and
(ii) the placing, transferring or withdrawing of money for any other purpose.
“Protected Account”means any Payment Account that:
(i) is held in the name of one or more persons, all of whom are either individuals or sole proprietors;
(ii) is capable of having a balance of more than S$500 (or equivalent amount expressed in any other currency) at any one time, or is a credit facility; and
(iii) is capable of being used for electronic payment transactions.
For the avoidance of doubt, any Payment Account held by a Corporate Account Customer (other than a sole proprietor) is not a Protected Account and the provisions related to Protected Account in these Online Terms are not applicable to such a Corporate Account Customer. The other provisions of these Online Terms are still applicable to such a Corporate Account Customer as Account Holder.
“Protected Account Holder”means any Account Holder (who must be an individual or a sole proprietor) of a Protected Account.
“Protected Account User”means (i) any Protected Account Holder; or (ii) any person (who must be an individual) who is authorised in a manner in accordance with the Terms and Conditions Governing Accounts and any other relevant terms and conditions of BOC, by BOC and any Protected Account Holder, to initiate, execute or both initiate and execute payment transactions using the Protected Account.
“Protected Account Bank Duties”means the following duties of BOC in respect of Protected Accounts:
(i) To inform Protected Account Holders of the Protected Account User Duties and the Protected Account Bank Duties;
(ii) To provide transaction notifications, as set out in Part E Clause 7 (Transaction notifications for a Protected Account);
(iii) To comply with an individual Protected Account Holder’s transaction notification preferences and explain the effects of the transaction notification preferences, as set out in Part E Clause 3.2;
(iv) To provide recipient credential information, as set out in Part E Clause 6.6;
(v) To provide reporting channels, as set out in Part E Clause 9 (Reporting channels);
(vi) To assess claims and complete claims investigation, as set out in Part E Clause 10 (Assessment and investigation of a claim in respect of a Protected Account); and
(vii) To credit a Protected Account, as set out in Part E Clause 10.5.
“Protected Account User Duties” means the following duties of Protected Account Users:
(i) Protected Account Holder to provide contact information, opt to receive all outgoing transaction notifications and monitor notifications, as set out in Part E Clause 3.2;
(ii) Protected Account Users to protect Security Codes, as set out in Part E Clauses 4.5(a), (b) and (c), and 4.6;
(iii) Protected Account Users to protect access to Protected Accounts, as set out in Part E Clauses 4.2, 4.4 and 4.9;
(iv) Protected Account Holder to report unauthorised transactions, as set out in Part E Clause 8.1;
(v) Protected Account Holder to provide information on unauthorised transaction, as set out in Part E Clause 8.2; and
(vi) Protected Account Holder to make police report, as set out in Part E Clause 8.3.
“Security Code”refers to a user ID, password, verification code, electronic identification/signature or such other code or access procedure, whether generated by the E-Token or mobile device or otherwise delivered via SMS, and/or such other device, delivery means or method which BOC provides to the Account Holder to access and/or use the Services.
“SMS” means short messaging service which allows the Account Holder to receive text messages sent through a mobile service network.
“SMS Alerts Service”refers the SMS Alerts Service provided by BOC pursuant to Part H Terms and Conditions Governing SMS Alerts Service.
“Website”means BOC’s official Internet website, currently having the domain address www.bankofchina.com/sg, as may be amended, supplemented or replaced at BOC’s sole discretion from time to time.