Bank of China (Thai) Public Company Limited
Personal Internet Banking Services Terms and
Conditions
Please read and understand the following Terms and Conditions which govern your usage of
“Personal Internet Banking Service” and “Mobile Banking Service”. By using the Service,
you agree to be bound by these terms and conditions. If at any time you do not accept
any and all of these Terms and Condition, you must immediately discontinue all the
access of the Website and/or use of the Service.
Personal Internet Banking Service, Mobile Banking Service and the Website are provided,
operated, administered maintained and developed by Bank of China (Thai) Public Company
Limited. Your access and usage of the Service is governed by these terms and conditions
including any amendments made hereto and any other additional operating policies which
the Bank at our sole discretion, may imposed from time to time.
The Bank also reserves the sole discretion and right to make any amendment to the Terms
and Conditions and the Bank shall notify you of such amendment by announcement on the
Website and other methods at least 30 days before such amendment shall come to effect,
you continue using the Service subsequent to such change shall constitute your agreement
and binding acceptance of the same.
Notwithstanding to these Terms and Conditions, you agree and acknowledge that, these
Service may be subject to other applicable forms, terms and conditions , If there are
any discrepancies between this Terms and Conditions and other terms and conditions, the
latter shall prevail.
For any further inquiry concerning these Terms and Conditions, please contact;
Bank of China (Thai) Public Company Limited
179/4 Bangkok City Tower, South Sathorn Road,
Thungmahamek Sub-District, Sathorn District,
Account means one or more of your Savings, current deposit, term deposit,
or loan account(s) maintained with the Bank or other account(s) that you may open in the
future
The Bank means Bank of China (Thai) Public Company Limited and its
branches, subsidiaries and its successor in title and assigns and where applicable in
all of them.
Business Day means Banking business day which excludes the Financial
Institutions’ Holidays according to Bank of Thailand announcement.
E-Token means security device that produces a unique one-time 6 digit
password/passcode and such passcode can be used to access the Service.
Funds Transfer means a transfer of funds between accounts.
Operating Hours means the Bank operating hours in accordance with
announcement on the Bank’s website.
Security Code means a user ID, password, verification code, electronic
identification/signature or such other code or access procedure, whether generated by
E-Token or mobile device or otherwise delivered via E-mail or method which the Bank
provides to you to access and/or use the Services.
The Service means the (i) Personal Internet Banking service (ii) Mobile
Banking service and (iii) other services which the Bank provides or makes available at
times to you under these Terms and Conditions (including without limitation the
transmission of instructions to the Bank, funds transfer, bill payments and
international remittances and where the context requires, E-Token or Security Code used
to access the Service.)
you, your, yourself means the account holder and authorised person (or
persons for joint accounts), sole trader or partnership listed in the Application Form
as the customer.
Website means the Bank's official Internet website, currently having domain address
http://www.bankofchina.co.th.
3.1
Before using the Service you must:
hold or open at least one savings deposit account, current deposit account, term deposit
account, or loan Account(s) with the Bank in your name;
submit a completed Service application form to the Bank;
agree and complete the identity verification process as required by the Bank and/or by
applicable laws.
complete a request forms for the Security Codes and E-Token from the Bank.
Upon the completion of processes in Clause 3.1, the Bank provides the Security Codes
details to you; you may access the Service via the Website and/or mobile device.
The Services shall apply to all your accounts maintain with the Bank.
3.4
By using the services, you acknowledge that nothing in this agreement affects any
authorised signatories to operate your Accounts with the Bank via any other methods.
4.0
Responsibility for Security Code.
4.1
Following the collection of the Security Code (i.e., username, password and the similar)
from the Bank, you are required to change such information with the following
requirements;
Username must consist of between 6-20 digit alpha-numeric characters.
Password must consist of 8-20 digit alpha-numeric characters.
4.2
You acknowledge and agree that, at all time, you shall keep all Security Code, E-Token
information confidential and shall not disclose to other person whatsoever.
4.3
You agree that at all time, you are responsible for all access/use made via the Website
and/or mobile device with your Security Code, whether it was in fact made by you other
person.
4.4
If you become aware or have reasonable ground to believe that your Security Code,
E-Token has been used by other person in the way that it reflects on transaction
statement, you must immediately notify the Bank via Call Centre details as shown in
Clause 1 and comply with the Bank instructions.
4.5
Subject to Clause 4.4, you agree that until the bank receives and log such notification,
you shall be liable to all the transactions which conduct through the Website and/or
mobile device, whether or not such transaction had conducted or authorised by you. If
such notification has been delayed by any reasons, you shall in addition being liable
for the transaction conducted up to the above referred point in time.
4.6
Upon the Bank receipt of your notification in Clause 4.4, the Bank may, at its sole
discretion, suspend your access to the Service until the issue is solved or the new
Security Code has been issued.
4.7
If the abovementioned unauthorised use is due to your action(s), you shall be liable for
such use even though the notification in Clause 4.4 has been made.
You are responsible to provide your own adequate protection systems, including
anti-virus measures, to protect the security of your information from unauthorised
access/use.
5.
Instructions and authorisations.
5.1
You shall at all time, be responsible for all transactions transmitted to the Bank via
the Website and/or mobile device using your Security Code. Whether they were made by you
or someone purporting to be you and you are agree that the Bank shall be entitled to
rely on such assumption. The Bank shall not be liable or responsible for any losses
which you may suffer directly or indirectly from a result of such use.
5.2
You agree that if the receiver account is denominated in a currency that is different
from the currency of the sender account, your instruction to transfer fund must also
include an instruction to the Bank to conduct foreign exchange of fund for such
transaction.
5.3
For the transaction involves any foreign exchange of fund, you agree and acknowledge
that, you are subject to the applicable exchange rate and responsible to update the
current rate on the Bank’s Website.
5.4
You acknowledge and agree that if the name of receiver account is in foreign languages
(i.e. English, Chinese Pinyin and Chinese Characters), in your transaction instruction,
such receiver account name shall also be made in such specific language or the
transaction will not be processed.
5.5
You hereby authorise the Bank to accept and act upon your instruction in respect of the
Service including but not limited to funds transfer, bill payments and international
remittances or otherwise deal with your Account(s).
5.6
In the event that you discover or have any reason to believe that the instruction
transmitted to or received by the Bank is not accurate or not complete, you must contact
the Bank immediately.
5.7
You agree that the Bank shall have its sole discretion to act or not act upon your
request as it is deemed appropriate as applicable to other terms and conditions,
policies, regulations and laws.
5.8
All instruction given by you and/or transaction made by you shall effect immediately (or
within same day). For the scheduled payment instruction, if it falls on non-Business
day, it shall effect on the next Business day.
5.9
The Bank is not responsible for failing to comply with any Funds Transfer instruction if
the instruction:
Is unclear or incomplete;
does not conform to the directions on the Website
the amount required to be sent does not meet or exceeds any applicable transaction limit
imposed by the Bank;
not provided the Bank with a foreign exchange instruction: (see clause 5.2 );
it is given or is to take effect outside Operating Hours;
the Bank is not satisfied that the instruction has been provided by you;
the sender Account has insufficient funds or insufficient pre-agreed credit to carry out
the Funds Transfer;
the sender Account has been frozen for any reason or there is a legal impediment to
processing the funds Transfer;
the receiver Account cannot be identified; or
the funds transfer cannot be processed due to any other circumstances beyond the Bank's
control (force majeure), including communications with or any action by any other
financial institution.
6.1
You acknowledge that the transfers and payments made using the Service are not final
upon the receipt of your instruction. The Bank at its own discretion may request further
documents or information for verification of such transaction before authorising such
request and the Bank shall not be liable to any loss incurred whether directly or
indirectly to you from such actions.
6.2
You acknowledge and agree that the Bank may specify the limit on the number and amount
of transaction you are able to conduct within one specific time.
6.3
You may cancel the transaction pursuant to Clause 9 (Suspension, Cancellation and
Termination) herein.
7.
Expenses, Fees and Charges.
7.1
You shall have an obligation to pay any expense, fees, charges, commission and other
relevant charges including but not limited to legal and enforcement costs, taxes,
registration and other fees, and account charges by the Bank.
7.2
You acknowledge and agree that the fees may be adjusted and changes by the Bank from
time to time. You are responsible to update all the relevant fees at
https://www.bankofchina.co.th/en/
bocinfo/bi4/index.html.
8.
Disclosure of Information
8.1
You acknowledge, agree and consent for the Bank to provide information relating to
yourself, your Account, or any transaction or dealing between you and the Bank:
8.1.1
to any person who is an assignee, or potential assignee or a beneficiary or potential
beneficiary of; or a participant in or potential participant;
8.1.2
to any of its subsidiaries, affiliates, business partners, advisors or any other persons
to the extent necessary to complete, verify or restrict transaction or instruction.
8.1.3
to verify the existence conditions of your accounts for third party such as a credit
bureau or merchants.
8.1.4
to comply with laws, regulations, government agencies, and authorities in Thailand and
elsewhere including court orders and requests.
9.
Suspension, Cancellation and Termination
9.1
You may make cancellation for the transaction which did not go through due to any
reasons, by visiting the Bank in person and complete a cancellation form.
The Bank has the absolute discretion to determine whether to proceed with cancellation
request or not. The Bank is not liable for any loss or damage arising from the Bank
decision.
9.2
You acknowledge and agree that if you put wrong Security Code and information for more
than a number of times prescribed by the Bank, the Bank will suspend the Service for a
period of 24 hours automatically before the Service will become available again or
unless you contact the Bank in person to verify your identity for reactivation of
Services.
9.3
Upon the lost/stolen of the Security Code and/or E-Token, you agree to immediately
notify the Bank to temporary suspend the Services until the issue has been solved and
the new information is issued.
9.4
You may terminate the Service with the Bank by notifying with written notice the Bank at
least 30 days in advance. The notice shall only be effective when the Bank receives such
notification, acknowledges and proceeds with your request.
9.5
The Bank may terminate, suspend or restrict your access to the Service if;
(a)you breach any and all of these terms and conditions;
(b)you fail to pay any fee and charge when due;
(c)you had intentionally provided the Bank with false information or documents;
(d)you are brought to a civil insolvency proceeding against you or order by court to go
under either temporary or absolute receivership;
(f) there is information that you have committed an offence or the Bank has reasonable
ground for suspect that your action is in breach of, or contradicts to the laws.
9.6
You agree that any termination does not affect your ability or obligation in respect to
the transactions received by the Bank prior to the termination that have been processed
or are being process by the Bank.
9.7
Any rights and obligation under these Terms and Conditions which in term and sense shall
survive the termination in anyway shall continue to be in full force and effect
thereafter.
10.
Statements And Notices
The Bank will issue a statement of account to you on a bi-annual basis. In addition, you
may request to receive more frequent statements of account and/or receive a single one
off statement at any particular time in which additional fees/charges may be imposed on
you in response to your request.
Any notice, demand, consent or other communication given or made under this document
must be made in writing and clearly readable manners and signed by the party giving the
notice ( or its authorised person); and shall be sent by registered post to the address
provided by you or sent via facsimile.
10.3
Changes of Information
Upon any change of your information, you shall notify the Bank in writing to such
changes. In case of the change of address, without such notification of the changes, the
Bank reserves the right to send any documents to you to the latest address.
Any and all correspondences relating to the Services, you will be deemed to receive
when;
in the case of a document delivered by registered post: on the second Business Day after
the date of posting;
in the case of a document delivered by facsimile: on the day and at the time at which
the transmitting facsimile machine indicates that the facsimile was sent in its entirety
to the facsimile number of the recipient for the purposes of this clause.
11.
Waivers, variations and consents
Any waiver or consent by the Bank is effective only if it is in writing signed by or on
behalf of the Bank and then only to the extent expressly stated in writing and in the
specific instance and for the specific purpose for which it is given.
No failure on the part of the Bank to exercise, or delay on its part in exercising, any
of its rights operates as a waiver of them.
No provision of this document or right conferred by it can be varied except in writing
signed by the parties.
If any part of this document is for any reason unenforceable that part is to be read
down to the extent necessary to preserve its operation and if it cannot be read down it
is to be severed.
The Bank may without your consent assign to any person its rights under this document.
You must not assign any of its rights under this document without the Bank's prior
written consent.
14.
Governing law and jurisdiction
This document is governed by the laws of Thailand and the parties submit to the
non-exclusive jurisdiction of its courts.